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Shipment

  • Delivery options
    1. Delivery for purchases in the amount of up to 20,000 AMD in the territory of Yerevan will be 1000 AMD, for purchases over 20,000 AMD delivery in the territory of Yerevan is FREE. Delivery is carried out within 24 hours from the date of approval of the transaction, unless otherwise agreed by the Buyer.
    2. Delivery to the regions of RA and Artsakh through the "Haypost" delivery service. Delivery is carried out within 2-4 business days from the date of approval of the transaction, unless otherwise agreed by the Buyer. In the corresponding section of the website of Haypost CJSC (haypost.am) you can monitor the current delivery status of your order by the provided cargo number.
    Below is the price list
    Product weight Shipping cost
    Up to 3 kg 0 AMD
    From 3.1 kg to 5 kg 2600 AMD
    From 5.1 kg to 10 kg 3600 AMD

  • Order status and history
    After authorization on the site, you have the opportunity to track the history of orders on your personal page, see the date of an order, status ("Delivered upon receipt", "Delivery started", "Completely shipped", etc.), as well as the cost baskets.

  • Basic information
    On the Element.am website, you choose the product you like, indicate the address to which it should be delivered, the phone number, the desired period - day and hour, and, if necessary, provide additional information. For example, you can tell the driver how easy it is to find your building, indicate that the door should be knocked down, and not ring, etc. In any case, having your phone number, our courier can contact you for clarification.
In addition to the online version, orders are also accepted......
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Payment
  • Cash

    You pay the shipper in cash when you receive your order at the same time you receive all official documents. A receipt for payment confirming the fact of purchase a warranty card. Our shipper reserves the right to return the delivered product if the client offers to pay for it later.

    Payment is accepted only in AMD.

    Cash payments in dollars or other currencies are not accepted, as they contradict the RA legislation.

    The prices for the goods presented on the site are final and include all taxes.

  • Online payment by credit card
    Online payments are made through the payment system of the Element.am website (ARCA, VISA, MasterCard).
  • Online payment via IDRAM payment system
    IDRAM is an electronic payment system that allows you to make payments in AMD on the Internet by transferring from your account.
Dear buyer, if there are not enough items in the shipping you paid for, the amount of those items will be returned to your account within 5-7 business days. We apologize for any inconvenience caused.
Return exchange
  • Each product purchased on the Element.am website can be returned or exchanged within 14 days from the date of purchase, if the said product is in factory condition, subject to resale, its appearance, consumer properties, seals, labels, as well as the sold product. cashier's check for the order given to the consumer.

    • In case of return or exchange of goods of good quality.

      When returning or exchanging goods of good quality, only the cost of the goods is taken into account, delivery is considered as a separate service for which payment is unambiguously charged. In some cases, when the product you purchased has a warranty period, replacements and returns are made at the warranty service point specified in the warranty card.

    • After receiving the order, open it in the presence of the courier and check the compliance, the state of the device.

      Make sure it is not damaged. Element.am is not responsible for problems that arise after the shipper's dispatch, except in certain cases where a defect in the product is functional discovered during use. In this case, you can make a replacement or return the product within 14 days of delivery.
      In case of returning damaged goods, the order amount will be returned in full, including shipping costs. In the event of a replacement, shipping of the replaced product is free.
      The return of goods purchased through "HayPost" is carried out at the expense of the consumer, in his preferred option.In case of returning the goods, the Company is obliged to return the amount to the Buyer's account from which the payment was made, or to another account presented by the Buyer in writing, within 5 working days.
      1. When paying with a bank card, it is returned to the same bank card. 2. In case of payment through the iDram system, it is returned to the same iDram account. 3. Payments made through payment terminals or cash are returned in cash.
      If monetary compensation is made in the event of the return of goods of inadequate quality, no additional deductions are made from the amount returned. If monetary compensation is made in the event of a return of good quality goods, the refundable amount, in addition to the current rate for the delivery of the goods, will also include bank fees associated with payment: 1. When using bank cards - 3% of the refundable amount; 2. In the case of payment terminals - 3.5% of the paid amount.
In addition to the online version, orders are also accepted......
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